Healing is just a
phone call away!
Healing is just a
phone call away!
A Helpful Guide for New Clients
First , thank you for choosing Makin Wellness. We are dedicated to your success.
Please start by calling (833)-274 HEAL
Our intake team will help you choose the counselor that’s right for you.
We recommend exploring our website. Here you are able to meet all of the counselors and get familiar with our process.
Downtown Pittsburgh Location
When you come to the Investment Building, take the elevator up to the 18th floor. Exit the elevator and relax in the waiting room until your counselor comes to personally greet you and invite you to our office. Parking is available directly across from our office at 3rd Avenue Garage or (if you are lucky ) street parking . Pittsburgh therapist
Downtown New Kensington Location
You may enter and have a seat in the waiting room. There is a free parking lot across from the building and on street parking that is usually available.
We are currently in network with commercial UPMC , Highmark Cigna, Optum , United ,Aetna, Optum, CHIPS, & WPEE insurance plans. We are also more than happy to verify your benefits and co pay before your visit ; just give us a call with your insurance card and ask for an insurance verification ! After we talk to your insurance company, we will let you what your benefits are via your secure patient portal.
Another option is to provide you a with a superbill, or receipt of services, that you can easily submit to your insurance company for reimbursement. We unfortunately cannot guarantee that you will get reimbursed for sessions.
*We currently do not accept any Medicaid, Medicare or state funded plans AKA UPMC for You or Gateway Health
You may use the following for payment:
- Health Savings Account / Flexible Spending Account
- Credit / Debit Card
- Cash / Check
We also accept CHIPS & WPEE insurance
We bill your insurance company within 2 weeks of your visit at Makin Wellness. If you have any patient responsibility balance due, you will receive a bill in the mail. If you don’t respond to your bill after two billing cycles, we then will begin collection proceedings. If you are not financially able to pay your balance, we then may make payment arrangements. Please reach out to the medical billing team at (888)-924-3627
All patient responsibility balances must be paid within 60 days. After 60 days, all delinquent accounts may be submitted to a collection agency. In order to help defray the cost of collection proceedings , a service charge is added to all accounts sent to collections.
Please Notice : Collection proceedings could result in legal action and could permanently damage your credit .
When you schedule an appointment with a clinician, we specifically set that time aside for you. We understand that there may be times that you will need to cancel or reschedule appointment. Please notice that UNLESS you provide a 48 hour notice before cancellation, you will be charged a fee of $80 that insurance will NOT cover for. If possible, we will try to find another time slot to schedule the appointment. If you are going to be a few minutes late, please notify us at (412)-532-1249. If you are more than 10 minutes late without notifying us, we will assume that you are not coming to your appointment.
We Will Help You Every Step Of The Way
1st time appointments please call (833)-274-HEAL(4325) Monday – Friday 7:00am – 7:00pm
In the event of an emergency, please call 911